FAQS

¿Not sure if FRIDA TENS is for you?

At TOC, we understand the uniqueness of each menstruation. If you have any doubts about whether this product is right for you, we offer you the opportunity to try it for 30 days. The conditions are simple: you purchase it, if you like it, you keep it. Not what you expected? Return it in its original packaging, and we will refund your money. Please note that shipping costs will be deducted when processing the return, even on orders with initial free shipping. Your satisfaction is our priority!

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Frida TENS is a Transcutaneous Electrical Nerve Stimulation (TENS) device designed to effectively relieve menstrual pains.

It uses gentle electrical impulses through electrodes to block pain signals, providing fast and medication-free relief.

Yes, Frida TENS has undergone clinical testing and is safe for prolonged use.

You can use it as needed; there are no usage restrictions, and it's designed to provide relief throughout the menstrual cycle.

Yes, Frida TENS is designed to relieve both abdominal and lower back pain.

Yes, it can be used by women of all ages. Make sure to consult your doctor if you have specific concerns

Place the electrodes on the affected area, such as the abdomen or lower back, following the manual's instructions.

Yes, Frida TENS allows you to adjust the intensity and other parameters for a personalized experience

Typically, you'll feel relief within minutes of turning on the device.

Yes, its compact and stylish design allows for comfortable use anywhere.

There are no significant side effects. Follow the usage instructions to ensure a safe experience.

It's not recommended to use it while sleeping. It's best used when you are awake and conscious.

Frida TENS generally operates on replaceable batteries; refer to the manual for specific information.

Consult with your doctor, but in many cases, it can complement other treatments.

Yes, it can offer relief even in more severe cases of menstrual pain associated with endometriosis.

Sessions are usually short, and the device can be easily turned off after use.

If you have health concerns, it's always advisable to consult with your doctor before starting any new treatment.

Stop using Frida TENS if you suspect you are pregnant.

Silicone patches usually last 2 or 3 months depending on care. Remember to use them on clean, dry skin, avoid sweating while using them, replace the silicone when it's difficult to adhere to the skin, and do not stack the silicone as this will make them lose adhesion.

Stop using it and consult your doctor if you experience unexpected discomfort.

You can make an online purchase by visiting our website and following the steps of the checkout process.

We accept various forms of payment, typically including credit cards and other secure methods

The ability to modify or cancel an order may depend on the processing status. Contact our customer service team for assistance.

Yes, we offer international shipping. Check our options and rates during the checkout process.

Delivery times vary by location. You can review time estimates during the checkout process

Yes, you can track your order using the tracking link provided after it has been processed.

Check our return policy on our website for detailed information on how to proceed with returns.

Usually, you can initiate a return through our website or by contacting our customer service team.

The return window may vary. Check our return policy for specific details.

If you receive a defective product, contact our customer service team as soon as possible to arrange a replacement.

Yes, Frida TENS has a 3-year warranty. Check the specific product information for warranty details.

Generally, the warranty is activated automatically with the purchase. Keep your receipt and follow the instructions provided in the package.

You can check the status of your warranty through our website or by contacting our customer service team.

The ability to return a used product may depend on our return policy. Check specific details on our website.

You can contact our customer service team by sending an email to info@fridatens.com or using our online contact form.