FAQS
¿Not sure if FRIDA TENS is for you?
At TOC, we understand the uniqueness of each menstruation. If you have any doubts about whether this product is right for you, we offer you the opportunity to try it for 30 days. The conditions are simple: you purchase it, if you like it, you keep it. Not what you expected? Return it in its original packaging, and we will refund your money. Please note that shipping costs will be deducted when processing the return, even on orders with initial free shipping. Your satisfaction is our priority!
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What is Frida TENS?
Frida TENS is a Transcutaneous Electrical Nerve Stimulation (TENS) device designed to effectively relieve menstrual pains.
How does it work?
It uses gentle electrical impulses through electrodes to block pain signals, providing fast and medication-free relief.
Is it safe to use?
Yes, Frida TENS has undergone clinical testing and is safe for prolonged use.
How often can I use it?
You can use it as needed; there are no usage restrictions, and it's designed to provide relief throughout the menstrual cycle.
Can I use it for back pain?
Yes, Frida TENS is designed to relieve both abdominal and lower back pain.
Is it suitable for all ages?
Yes, it can be used by women of all ages. Make sure to consult your doctor if you have specific concerns
How is it applied?
Place the electrodes on the affected area, such as the abdomen or lower back, following the manual's instructions.
Can I adjust the intensity?
Yes, Frida TENS allows you to adjust the intensity and other parameters for a personalized experience
When will I feel relief?
Typically, you'll feel relief within minutes of turning on the device.
Is it discreet and portable?
Yes, its compact and stylish design allows for comfortable use anywhere.
Are there any side effects?
There are no significant side effects. Follow the usage instructions to ensure a safe experience.
Can it be used during sleep?
It's not recommended to use it while sleeping. It's best used when you are awake and conscious.
How is it charged?
Frida TENS generally operates on replaceable batteries; refer to the manual for specific information.
Can I use it with other treatments?
Consult with your doctor, but in many cases, it can complement other treatments.
Is it effective for severe cases like endometriosis?
Yes, it can offer relief even in more severe cases of menstrual pain associated with endometriosis.
How long does a typical session last?
Sessions are usually short, and the device can be easily turned off after use.
Do I need medical advice before using it?
If you have health concerns, it's always advisable to consult with your doctor before starting any new treatment.
Can I use Frida TENS if I'm pregnant?
Stop using Frida TENS if you suspect you are pregnant.
How do I clean the device?
Silicone patches usually last 2 or 3 months depending on care. Remember to use them on clean, dry skin, avoid sweating while using them, replace the silicone when it's difficult to adhere to the skin, and do not stack the silicone as this will make them lose adhesion.
What should I do if I experience discomfort?
Stop using it and consult your doctor if you experience unexpected discomfort.
How do I make an online purchase of Frida TENS?
You can make an online purchase by visiting our website and following the steps of the checkout process.
What payment options are available?
We accept various forms of payment, typically including credit cards and other secure methods
Can I cancel or modify my order after making the purchase?
The ability to modify or cancel an order may depend on the processing status. Contact our customer service team for assistance.
Do you offer international shipping?
Yes, we offer international shipping. Check our options and rates during the checkout process.
How long will it take for my order to arrive?
Delivery times vary by location. You can review time estimates during the checkout process
Can I track my order?
Yes, you can track your order using the tracking link provided after it has been processed.
What is your return policy?
Check our return policy on our website for detailed information on how to proceed with returns.
How do I process a return?
Usually, you can initiate a return through our website or by contacting our customer service team.
How long do I have to return a product?
The return window may vary. Check our return policy for specific details.
What if I receive a defective product?
If you receive a defective product, contact our customer service team as soon as possible to arrange a replacement.
Do your products have a warranty?
Yes, Frida TENS has a 3-year warranty. Check the specific product information for warranty details.
How do I activate my warranty?
Generally, the warranty is activated automatically with the purchase. Keep your receipt and follow the instructions provided in the package.
How can I track the status of my warranty?
You can check the status of your warranty through our website or by contacting our customer service team.
Can I return a product after using it?
The ability to return a used product may depend on our return policy. Check specific details on our website.
How can I contact customer service if I have more questions?
You can contact our customer service team by sending an email to info@fridatens.com or using our online contact form.